STORE POLICY

At Butter of Sheba, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

HOURS OF OPERATION

Monday- Saturday: 10AM- 8PM

Sunday: 12PM- 6PM

Same-Day Local/Hand Delivery:

All orders placed for local hand delivery will be delivered within 24hrs and must show proof of age (21+) with selfie and photo ID. During normal operating conditions, orders placed by 7:45pm EST (Monday- Saturday), 5:45pm EST (Sunday) are guaranteed to deliver same day. Once your order is placed, Customer Service will reach out to you to set up delivery time for your order.

We deliver to areas in Washington DC, Virginia, and Maryland. Delivery fees are calculated on the checkout screen and are based upon locale ranging from $10 - $100. If your destination is outside of our normal delivery range, Customer Service will contact you on how to proceed with you order.

Edible products:

Due to the Covid-19: We are not allowing returns on any of the edible products.

Skincare products:

Due to the Covid-19: We are not allowing returns on any of the skincare/body products.

Please note that due to heat exposure, some oils/ butters will separate. If you experience this, refrigerate for 2-3 hours and product will return to original texture.

Refunds/Cancellations:

While we do not accept returns for most of our products, customers are encouraged to contact customer service to rectify any grievances about our products or services. We ask that you notify us within 48 hours of receiving the product/ service in question and we will gladly replace or refund it immediately with proof of the processed refund.

Custom made orders are final sale and are not eligible for refund.

Customers that need to cancel an order, please let us know immediately. We try to process orders fairly quickly so we recommend reaching out to customer service via phone 202-780-7620 to cancel your order and we will gladly refund the order and provide proof of refund. Please be advised that refunds may take 24-48 business hours to be reflected by your banking institution.

We pride ourselves on providing superb customer service for all customers. If you should have any questions or concerns about any of our products or need assistance, please feel free to reach out to us.

Fastest Communication is the Website Chat. Click the "Contact Us" button on the bottom of your screen

Email: info@butterofsheba.com

Phone: 202-780-7620 or 202-753-6648